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Shipping and Returns
All sales are final. No refunds or exchanges.
Because our products are highly perishable and delicate, we cannot accept returns, offer exchanges or issue refunds on any items (including, but not limited to: perishable, refrigerated items, hand-crafted fish liver oils, probiotics, bone broths, and fermented foods). Shipping and handling fees are also non-refundable except for shipments that have been damaged or lost during transit.
Shipping and Handling
Probiotics ship Mon-Wed using 2-day service.
Organic 3 probiotics are freeze-dried, so they hold up well to warm temperatures. However, when the temperature exceeds 95°F, the potency may start to slowly decline incrementally. If it is above 95°F in your area at the time of ordering, we recommend shipping the probiotic with our optional Dry Ice Shipper. This will provide significant protection from excessive heat. Please note: We cannot ship dry ice to a P.O. box.
We also offer a Cold Pack Shipper, which adds one or more ice packs (depending on the size of the order) and insulated packaging. These ice packs are not designed to stay cold the entire shipment process, but do provide adequate protection against potency loss. If the temperature is above 70°F, the ice packs may arrive warm, or even hot. This is normal and expected, but does not reduce the potency.
We use a combination of USPS, UPS and FedEx, depending on various factors. If you place an order that only includes books, we reserved the right to ship the order via USPS media mail.
Our goal is to get your package to you in the most efficient manner using the most cost effective method. The average shipment should arrive between 4-10 days. If you have not received your order by 10 days, please feel free to contact us via email: firstname.lastname@example.org
Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS, regardless of weight.
Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
Note: We cannot guarantee the speed of package delivery, nor can we guarantee the date of delivery.
Michigan residents are subject to a sales tax on all orders.